FAQs about supervised contact - part 1

When families first start contact services, there are often lots of questions. Some are practical. Some are emotional. Most sit somewhere in between.

This post brings together the questions we hear most often, with answers grounded in child-focused practice and day-to-day experience.

Supervised visits support children to spend time with a parent in a way that feels predictable, and emotionally supported. 

At Holding Hands, a trained and skilled contact worker is present throughout the visit, observing and supporting the interaction while allowing the relationship to unfold naturally. 

Parents may sometimes feel like they’re being tested, but the focus is on supporting the child.

Contact visits involve children, complex family dynamics, separation, and often high levels of emotion. For that reason, our senior service team all hold a minimum of university-level qualifications in social work and bring decades of combined field experience to this work.

Social work education is central to contact services because it builds skills in child development, attachment, observation, ethical decision-making, boundaries, and safety - all essential when supporting children in emotionally charged situations. 

All of our contact workers come from professional backgrounds in social work, psychology, counselling, and mental health, ensuring visits are consistent, child-focused, and handled with care, especially when things feel difficult.

An intake assessment helps us understand your child, the family context, and any safety or emotional considerations before visits begin.

It allows us to plan visits thoughtfully, rather than reactively, and helps children feel held by a process that makes sense to them.

Timeframes vary depending on complexity and how quickly information is provided. 

Where both parents provide the required information and complete an intake assessment interview, contact can often commence within seven days. 

Our priority is doing intake properly, not rushing it. 

A well-planned start often makes the rest of the process smoother for children and parents alike.

No. 

As part of the intake process, visit locations are carefully reviewed to ensure there are appropriate meeting points for each parent that support a sense of emotional safety. 

Before visits commence, both parents are provided with clear, detailed instructions about the start and finish of each visit, including staggered arrival and departure times. 

This planning helps children move calmly through transitions without being placed in the middle of adult dynamics.