have confidence with contact

It’s completely normal to have questions. Starting contact can feel unfamiliar, and parents often want to understand how things work before the first visit begins. These FAQs are here to offer clear, child-focused answers to some of the questions we’re most often asked at the beginning.

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Each of our posts reflects how we plan and deliver our service with children in mind. From intake and scheduling to what visits look like on the day, our aim is to support children to feel safe, settled, and able to focus on being with their parent, while helping adults feel informed and supported along the way.