our #alwayschildfocused team
Every family’s journey through contact is different and we honour that.
With care and attention, Jakki and the Holding Hands team walk alongside families at each step. From thorough intake conversations to gentle child familiarisation sessions, and the careful matching of each family with the right contact worker, our focus is always the same: creating a sense of safety for children and confidence for parents.
That’s what it means to be #alwayschildfocused.
leading with care
At Holding Hands, our leadership team brings warmth, experience, and a deep commitment to every family we support. Guided by child-focused values, we work alongside our Contact Workers to ensure each visit is safe, respectful, and centred on children’s needs.
Jakki
Service Manager
Benjamin
General Manager
Nat
Assistant Service Manager
Sam
Parent Support
senior contact workers
Senior Contact Workers are the most experienced members of our Contact Worker team and each holds a minimum of a Bachelor of Social Work. Alongside supporting families through their own visits, they also:
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Welcome new families by conducting intake assessments
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Share their knowledge by leading training discussions
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Help new Contact Workers settle in through induction support
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Offer guidance by occasionally attending visits with other workers
Our Senior Contact Workers continue their own learning too, taking part in regular training and development sessions to keep the quality of our service strong. Their role ensures every family receives care that is consistent, thoughtful, and #alwayschildfocused.
Nicole
Senior Contact Worker
Jess
Senior Contact Worker
contact workers
Contact Workers at Holding Hands Family Services come from a range of social work and welfare backgrounds, each bringing their own strengths to the role. Carefully selected by our Service Manager, every new Contact Worker completes a structured in-house induction and training program before being matched with a family.
Learning doesn’t stop there. All of our Contact Workers take part in regular training sessions, often with guest speakers from across the family law sector, and receive continuous guidance from our Service Manager and Senior Contact Workers. This ongoing support ensures every visit remains consistent, thoughtful, and #alwayschildfocused.
our projects
At Holding Hands Family Services, we know that contact visits are just one part of the bigger journey of post-separation parenting. That’s why we’ve created a range of #alwayschildfocused projects to walk alongside you.
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Our #alwayschildfocused podcast shares conversations with our senior staff and guest professionals about the hows, whats and whys of contact visits.
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Our #alwayschildfocused blog is where big and little ideas live—offering reflections and resources that put children first.
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The #alwayschildfocused book club provides parents and practitioners with access to books that strengthen post-separation parenting skills.
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The #alwayschildfocused kids mini-site gives children their own gentle space to learn about contact visits and court in language that makes sense to them. Together, these projects help support families at every stage of the journey.
✨ If you’d like to explore more, simply click on the images below to find out about each of these projects in your own time.
