our #alwayschildfocused team
Every family’s journey through contact is different and we honour that.
With care and attention, Jakki and the Holding Hands team walk alongside families at each step. From thorough intake conversations to gentle child familiarisation sessions, and the careful matching of each family with the right contact worker, our focus is always the same: creating a sense of safety for children and confidence for parents.
That’s what it means to be #alwayschildfocused.
leading with care
Senior Contact Workers
Senior Contact Workers are the most experienced members of our Contact Worker team and each holds a minimum of a Bachelor of Social Work. Alongside supporting families through their own visits, they also:
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Welcome new families by conducting intake assessments
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Share their knowledge by leading training discussions
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Help new Contact Workers settle in through induction support
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Offer guidance by occasionally attending visits with other workers
Our Senior Contact Workers continue their own learning too, taking part in regular training and development sessions to keep the quality of our service strong. Their role ensures every family receives care that is consistent, thoughtful, and #alwayschildfocused.
Contact Workers
Contact Workers at Holding Hands Family Services come from a range of social work and welfare backgrounds, each bringing their own strengths to the role. Carefully selected by our Service Manager, every new Contact Worker completes a structured in-house induction and training program before being matched with a family.
Learning doesn’t stop there. All of our Contact Workers take part in regular training sessions, often with guest speakers from across the family law sector, and receive continuous guidance from our Service Manager and Senior Contact Workers. This ongoing support ensures every visit remains consistent, thoughtful, and #alwayschildfocused.
