Our Leadership Team
Service Manager

Day-to-day operations of our Service is managed by our Service Manager, Jakki Schwartz. Jakki has over 10 years experience in children's contact services and over 15 years experience in the Social Work Sector.


Prior to her role as Service Manager for Holding Hands Family Services in 2017, Jakki was the Co-ordinator of one of the leading Government Funded Children's Contact Services in Sydney. 

Jakki holds a Bachelor of Social Work, Post Graduate certification in Social Work supervision and is considered to be one of the most experienced Service Managers in children's contact work. 

Jakki hosts her own segment This Week in The Community on our podcast #alwayschildfocused

General Manager

Our General Manager, Benjamin Goddard joined our Service Manager Jakki Schwartz to establish Holding Hands Family Services in 2017 

Benjamin brings almost two decades of commercial experience to his role at Holding Hands Family Services. He has a wealth of knowledge in the areas of business development, online commerce and digital marketing. 


Benjamin is also the host of our podcast #alwayschildfocused - visit our podcast minisite here 

Assistant Service Manager

Natalie - our Assistant Service Manager -  provides training and development, clinical direction and clinical supervision at Holding Hands. 


Natalie has a Masters in Child and Adolescent Psychology and a Masters in Social Work. She is a registered Play Therapist with over 10 years experience working across several programs in family law such as family law counselling, group work, child inclusive practice and children contact services.


Natalie hosts her own segment Kids Go Through Separation Too on our podcast #alwayschildfocused

Client Services Co-Ordinator

Having started as a Contact Worker, Clare now holds the position of Client Services Co-ordinator - a role for which she is uniquely suited. 


In addition to continuing to work with families as a Contact Worker, Clare is Holding Hands Family Services representative to the Family Law sector. Her cheery demeanour together with her experience in Contact Visits ensures that communications between our service, law firms, the Courts and other steakholders within the sector remain open and transparent as we continue to work with families to achieve the best possible outcomes. 

Senior Contact Worker

Following her success as a Contact Worker with our service, Lisa was appointed a Senior Contact Worker for the Greater Sydney Region  in 2020. 


Lisa holds a Master of Social Work and has extensive experience working in the area of domestic violence and child protection casework. Lisa has also worked as a Social Care Worker in residential and aftercare services for children.

Lisa is also a regular on our podcast #alwayschildfocused

Senior Contact Worker

Lauren is our Senior Contact Worker for the Newcastle and Central Coast areas after achieving some great outcomes with families in the area as a Contact Worker

Lauren has a BA in Law and a BA (Hons) in Social Work. She is currently studying a Diploma of Counselling (with a focus on grief, loss and family therapy having gained experience in Family Support, Child Protection, Out of Home Care, Young People Leaving Care and Disabilities. 

Lauren is also a regular on our podcast #alwayschildfocused

Parent Support Specialist

Nicole delivers a strengths-based program to support parents in building a positive relationship with their children through separation. Her sessions are conducted with respect, honesty and an understanding of the complexities unique to each family.

Nicole and Sam host the What You're Feeling is Normal  segment on our podcast #alwayschildfocused

Parent Support Specialist

In her previous role as Senior Contact Worker, Sam conducted Intake Assessments as well as being the allocated Contact Worker for several of our past families. This affords Sam a unique view in her role as a Parent Support Specialist who now supports our families through their contact journeys.


Sam has her BA (Hon) Social Work and many years of specialised experience working with families after separation. She is passionate about ensuring all children feel felt, valued and loved.

Nicole and Sam host the What You're Feeling is Normal  segment on our podcast #alwayschildfocused

Ready to start your journey with us?

Download our information pack including fee schedule or

chat with our Service Manager about your individual needs.